FAQs

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

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We accept Visa, Mastercard, American Express, Discover and Diners Club, plus Shop Pay, Apple Pay and Google Pay. Every payment is processed securely through Shopify Payments.

In-stock furniture usually arrives within 1 to 3 weeks in most of Canada.

Custom and special-order pieces depend on the maker, and we confirm the timeline when you order.

Décor and accessories ship by parcel carrier. Many in-stock pieces ship within a few days, and we email you tracking as soon as yours is on its way.

Most furniture delivers free anywhere in Canada. Sofa beds and sleeper sofas are the exception: their steel mechanisms need extra delivery staff, so outside New Brunswick they carry a flat $199 delivery fee per order.

Rugs, lighting, wall art and other décor ship free. Throw pillows ship free on orders of $150 or more, with a $25 charge below that.

Free delivery brings your furniture to the first dry, secure area of your home, such as a garage or front entry. White Glove delivery, with placement and assembly, is an optional upgrade we quote for your order: email [email protected].

The delivery price at checkout is the price you pay. Full details are in our Shipping Policy.

For most orders, yes. Furniture and décor deliver free across Canada, except sofa beds ($199 flat) and throw pillow orders under $150 ($25).

In New Brunswick, our own team delivers furniture with White Glove service at no charge, sofa beds included.

We deliver some products to the United States. For a US address, the delivery rate shows at checkout. If you're not sure whether a piece can ship to you, email [email protected] and we'll check.

We don't ship to other countries at the moment.

We deliver to every province and territory in Canada. If your address has unusual access, such as a fly-in community or a ferry-access island, we will contact you after you order to plan the details.

We never add a delivery charge you didn't see at checkout without talking to you first.

Each manufacturer offers its own warranty, so what is covered, and for how long, differs from brand to brand.

Give us a call at (506) 452-0100. We handle warranty claims with the manufacturer on your behalf, so you don't have to, and we'll work with you to make it right.

Ask us before or after you buy. Call (506) 452-0100 and we'll tell you what the manufacturer covers and for how long.

Yes, most stocked items can be returned. Start the return within 7 days of delivery or in-store pickup, with the item unused, unassembled and in its original packaging. A 15% restocking fee applies.

The full details are in our Return & Restocking Policy.

7 days from delivery or in-store pickup. Email us at [email protected] or call (506) 452-0100 within that window and we will walk you through the next steps.

For a stocked item returned in like-new condition, you get the purchase price back less a 15% restocking fee.

Delivery fees are not refunded, and return shipping or pick-up costs are yours to cover.

Custom and special-order pieces, including anything made to order, can't be returned or cancelled once the order is placed. If we approve a return in a special case, the restocking fee is 25%.

• Anything marked Final Sale, Clearance or As-Is
• Custom and special-order pieces, including anything made to order
• Mattresses, bedding and foundations
• Floor models and display pieces
• Assembled or modified merchandise
• Light fixtures that have been installed, or whose wire has been cut to length for installation
• Anything showing signs of use, wear or damage

Contact us within 48 hours of delivery at [email protected] or (506) 452-0100 so we can assess it and resolve the issue promptly.