Refund policy
Valley Ridge Furniture – Return & Restocking Policy
At Valley Ridge Furniture, each piece is thoughtfully curated to reflect refined design and enduring quality. We understand that purchasing furniture is a significant investment, and we are committed to ensuring your satisfaction.
To maintain the integrity of our product offerings and operations, the following policy applies to returns and restocking:
Returns & Restocking Fees
Stocked Furniture:
- Stocked items returned within 7 days of receipt in like-new condition are subject to a 15% restocking fee.
Custom & Special Orders:
- Custom-made, made-to-order, or special order items are non-returnable and non-cancellable once the order is placed. In select cases, if a return is approved, a 25% restocking fee will apply.
Clearance & Final Sale:
- Items marked as “Final Sale,” “Clearance,” or “As-Is” are non-returnable and non-refundable.
Return Conditions
- Items must be returned in their original packaging, unused and unassembled.
- Returns must be initiated within 7 days of delivery or in-store pickup.
- Delivery fees are non-refundable. Return shipping or pick-up fees are the responsibility of the customer.
Non-Returnable Items Include
- Mattresses, bedding, and foundations
- Floor models or display pieces
- Assembled or modified merchandise
- Any item showing signs of use, wear, or damage
Damages or Defects
If your item arrives damaged or defective, please contact us within 48 hours of delivery so we can promptly assess and resolve the issue.For assistance with returns, please contact our customer service team at [email protected]. We are here to help you every step of the way.
